Our performance

We’re on a mission to build the best broadband network with the highest quality service. And we want to make sure everyone in the UK can connect to it. We’ve put together these stats to show you the scale of our business, and how we’re doing against some of our most important targets and ambitions. (The information shown here is for the UK, and includes Northern Ireland).

Image alt text

£5bn

Openreach annual revenues

Kpi

£14 bn

The amount we’ve invested in our network over the last 10 years

Kpi

35,091

The number of telecoms engineers and experts working for us

Kpi

652

The number of phone and broadband providers we work for

Kpi

27,126

The number of vans across the UK

Kpi

31.8m

The number of premises our network is available to

Kpi

6

Training schools uplifted, all 12 operational

Kpi

3,350

The number of engineers we recruited in 2019/20

Kpi

109,184

The number of green cabinets we have on UK streets

Kpi

5,600

The number of exchange buildings

Kpi

4.87m

The number of telephone poles and junction boxes we manage

Kpi

189m km

The size of our network in kilometres

Kpi

96.76%

The percentage of the UK that can get broadband speeds of more than 24Mbps

Kpi

64.0 Mbps

The average UK broadband speed in 2019

Kpi

100%

The percentage of UK businesses that can order an Ethernet service

Kpi

28.5m

The number of homes and businesses that can get broadband speeds of over 30Mbps

Kpi

15.1m

The number of active fibre connections in the UK

Kpi

3m

The number of premises that Fibre to the Premises has already been built to

Kpi

31k

The number of premises we're building Fibre to the Premises to every week

Kpi

4.5m

premises will be able to get Fibre to the Premises by end of March 2021

Kpi

20m

The number of premises we're aiming to reach with Fibre to the Premises by the mid to late 2020's

Kpi

5.810m

The number of premises that ultrafast broadband has already been built to

Kpi

9.9m

The number of engineering jobs we carried out in 2019/20

KPI

116%

The increase in daytime internet traffic during Coronavirus

KPI

189PB*

The most data handled by our network on a single day

Kpi

95.4%

The percentage of homes and businesses we connected to copper and fibre on time

Kpi

98.0%

The percentage of faults we fixed within five working days

Kpi

2%

Appointments missed due to us in 2019/20

Kpi

95.0%

The percentage of Ethernet faults we fixed within five hours in Q1 2020/21

Kpi

40 days

The average number of days we took to deliver an Ethernet circuit in Q1 2020/21