Our performance

We’re on a mission to build the best broadband network with the highest quality service. And we want to make sure everyone in the UK can connect to it. We’ve put together these stats to show you the scale of our business, and how we’re doing against some of our most important targets and ambitions. (The information shown here is for the UK, and includes Northern Ireland).

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£5bn

Our annual revenues

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£14 bn

we’ve invested in our network over the last 10 years

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34,259

engineers and experts working for us

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665

Communications Providers we work for

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27,610

vans across the UK

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31.8m

premises our network is available to

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12

Training schools in operation, 8 recently upgraded

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3,350

engineers we recruited in 2019/20

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109,417

green cabinets on UK streets

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5,600

exchange buildings across the UK

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4.9m

telephone poles and junction boxes we manage

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4,798

times our network would stretch around the globe

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96.83%

of the UK can get broadband speeds of more than 24Mbps

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64.0 Mbps

was the average UK broadband speed in 2019

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100%

of UK businesses that can order an Ethernet service

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28.6m

homes and businesses that can get broadband speeds of over 30Mbps

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15.7m

active fibre connections in the UK

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3.5m

premises that Fibre to the Premises has already been built to

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40,000

premises we're building Fibre to the Premises to every week

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4.5m

premises will be able to get Fibre to the Premises by end of March 2021

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20m

premises we're aiming to reach with Fibre to the Premises by the mid to late 2020's

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6.311m

premises we've built ultrafast broadband to

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9.9m

engineering jobs we carried out in 2019/20

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116%

increase in daytime internet traffic during Coronavirus

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193PB*

The most data handled by our network on a single day

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95.4%

of homes and businesses we connected to copper and fibre on time

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96.7%

of faults we fixed within five working days

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2%

Appointments missed due to us in 2019/20

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95.0%

of Ethernet faults we fixed within SLA in Q2 2020/21

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36 days

Average working days to deliver an Ethernet circuit in Q2 2020/21