Our performance

We’re on a mission to build the best broadband network with the highest quality service. And we want to make sure everyone in the UK can connect to it. We’ve put together these stats to show you the scale of our business, and how we’re doing against some of our most important targets and ambitions. (The information shown here is for the UK, and includes Northern Ireland).

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£5bn

Openreach annual revenues

Kpi

£13 bn

The amount we’ve invested in our network over the last 10 years

Kpi

32,800

The number of people who work for us

Kpi

620

The number of phone and broadband providers we work for

Kpi

24,700

The number of vans across the UK

Kpi

31.8m

The number of premises our network is available to

Kpi

12

Training schools being upgraded

Kpi

3,500

The number of field engineers recruited in 2018/19

Kpi

100,000

The number of green cabinets we have on UK streets

Kpi

5,600

The number of exchange buildings

Kpi

4.8m

The number of telephone poles and junction boxes we manage

Kpi

173m km

The size of our network in kilometres

Kpi

95.8%

The percentage of the UK that can get broadband speeds of more than 30Mbps

Kpi

46.2Mbps

The average UK broadband speed

Kpi

100%

The percentage of UK businesses that can order an Ethernet service

Kpi

27.5m

The number of homes and businesses that can get broadband speeds of over 30Mbps

Kpi

12.2m

The number of active fibre connections in the UK

Kpi

3.2m

The number of premises that even higher speed fibre broadband has already been built to

Kpi

20k

The number of premises we’re building Fibre to the Premises to every week

Kpi

4m

premises will be able to get Fibre to the Premises by end of March 2021

Kpi

15m

The number of premises we’re aiming to reach with Fibre to the Premises by the mid-2020's

Kpi

250

The number of locations where we're building Gfast

Kpi

9.7m

The number of engineering jobs we carried out in 2017/18

Kpi

93.8%

The percentage of homes and businesses we connected to copper and fibre on time

Kpi

94.5%

The percentage of faults we fixed within four working days

Kpi

1.5k

Fewer faults per week compared with Q3 2017/18

Kpi

13.2%

Fewer appointments missed due to us compared to the same time last year

Kpi

36 days

The average number of days we took to deliver an Ethernet circuit in Q3 2018/19

Kpi

95%

The percentage of Ethernet faults we fixed within five hours in Q3 2018/19