Our performance

We’re on a mission to build the best broadband network with the highest quality service. And we want to make sure everyone in the UK can connect to it. We’ve put together these stats to show you the scale of our business, and how we’re doing against some of our most important targets and ambitions. (The information shown here is for the UK, and includes Northern Ireland).

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£5bn

Our annual revenues for 2019/20

Kpi

£14 bn

The amount we’ve invested in our network over the last 10 years up to 2019/20

Kpi

34,756

The number of telecoms engineers and experts working for us

Kpi

665

The number of communications providers we work for

Kpi

28,000

The number of vans across the UK

Kpi

31.8m

The number of premises our network is available to

Kpi

12

Training schools in operation, 9 recently upgraded

Kpi

3,350

The number of engineers we recruited in 2019/20

Kpi

109,433

The number of green cabinets we have on UK streets

Kpi

5,600

The number of exchange buildings

Kpi

4.9m

The number of telephone poles and junction boxes we manage

Kpi

4,825

Times our network would stretch around the globe

Kpi

96.59%

The percentage of the UK that can get broadband speeds of more than 30Mbps

Kpi

64.0 Mbps

The average UK broadband speed in 2019

Kpi

100%

of UK businesses that can order an Ethernet service

Kpi

28.65m

The number of homes and businesses that can get broadband speeds of more than 30Mbps over our network

Kpi

16.2m

The number of active fibre connections in the UK

Kpi

4.05m

The number of premises that Fibre to the Premises has already been built to

Kpi

42,300

The number of premises we're building Fibre to the Premises to every week

Kpi

4.5m

The number of premises Fibre to the Premises will be built to by the end of March 2021

Kpi

20m

The number of premises we're aiming to reach with Fibre to the Premises by the mid to late 2020's

Kpi

6.88m

The number of premises that ultrafast broadband has already been built to

Kpi

9.9m

The number of engineering jobs we carried out in 2019/20

KPI

210 PB

The most data handled by our network on a single day

KPI

50,000 PB

The amount of data handled by our network in 2020

Kpi

94.3%

The percentage of homes and businesses we connected to copper and fibre on time

Kpi

97.1%

The percentage of faults we fixed within five working days

Kpi

2%

Appointments missed due to us in 2019/20

Kpi

96.0%

The percentage of Ethernet faults we fixed within SLA in Q3 2020/21

Kpi

32 days

The average number of working days to deliver an Ethernet circuit in Q3 2020/21