Fibre broadband availability query
At the moment, we’re focusing on the repair and maintenance of connections that support critical national infrastructure, essential public services, vulnerable customers and those without service. We're sorry if it takes us a little longer to respond to your enquiry at the moment. You can read more about our response to Covid-19 here.
If you've moved into a new build home and are having problems with your phone or broadband service please visit our broadband in new build homes page.
If your query is about an existing broadband service please contact your Communications Provider.
For enquiries about fibre broadband availability in your area. Please can you help us by first carrying out an availability check using our fibre checker before completing this form.
If you’ve used the fibre checker and can't see anything for your address this doesn't mean that you'll never get fibre. It's worth regularly accessing the fibre checker, as we're constantly working towards our ambition of 25 million homes and businesses connected to fibre by the end of 2026 and your area may be added as we update our plans.
We'll use the information you provide to investigate and respond to your query. Please don't provide any sensitive personal information.