Fibre broadband availability query

At the moment, we’re focusing on the repair and maintenance of connections that support critical national infrastructure, essential public services, vulnerable customers and those without service. We're sorry if it takes us a little longer to respond to your enquiry at the moment. You can read more about our response to Covid-19 here.  


If you've moved into a new build home and are having problems with your phone or broadband service please visit our broadband in new build homes page.

If your query is about an existing broadband service please contact your Communications Provider.

For enquiries about fibre broadband availability in your area. Please can you help us by first carrying out an availability check using our fibre checker before completing this form.

If you’ve used the fibre checker and can't see anything for your address this doesn't mean that you'll never get fibre. It's worth regularly accessing the fibre checker, as we're constantly working towards our ambition of 25 million homes and businesses connected to fibre by the end of 2026 and your area may be added as we update our plans. 

We'll use the information you provide to investigate and respond to your query.  Please don't provide any sensitive personal information.

Please also read our privacy policy which describes how we may use your personal information.

Please tell us your name.
Please tell us your Last name."
Please provide the name of your property.
Please provide the number of your property.
Please provide the street name
Please tell us which town you're in.
Please enter a valid UK Post Code e.g. AB1 1XY
Please provide your contact number.
Required Message
Please enter a valid email address e.g.
Please select an option
Please provide details of your enquiry.

Write your comment within 1000 characters.

We may use the information you provide to help make decisions about future investment in our network, and understand custom
Please complete this required field

Submission failed due to server error. Please try again later

Back to submit

Form Owner:  Openreach