Openreach engineer in hi-vis vest carrying specialist equipment on a residential street beside an Openreach van

Locating our existing network & equipment

How to locate our network infrastructure for building or street works

If you're planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets).

It's important that you work safely with this – damaging it could cause delays to your job and mean you have to pay for repairs. So it's a good idea to check what's on your site before you start working.

How to check if there's Openreach equipment on your site

If you have a one-off request for information (like for street or roadworks)

Fill in this form to ask us for a map of our network before you start digging. You'll have to pay for it – we'll give you the cost once we get your form. When you've paid we'll send you the map, either by email or post, within 10 working days.

Need some help? If you've got any questions, just email us.
If you regularly need to check the location of Openreach equipment

Our Maps on Demand service is the quickest way to find the rough location of our equipment before you start any work. It's an online mapping system and is available 24 hours a day, seven days a week. It's best for areas that are smaller than 500m² (if your location's bigger than this, email us for help).

How to access Maps on Demand Complete this form to request a quotation for Maps on Demand.

You can have as many user IDs as you want, and add new ones whenever you need to (IDs are unique though, so please don't share them).

What it costs You'll need to pay an annual charge. We'll tell you how much after we get your registration form.

Got a question or need some help? Send us an email.
If you want us to come to your site to check equipment
We can visit your site to locate and check our equipment. We'll also give you free help and guidance on how to deal with it. We call this Click before you dig.

How to arrange a Click before you dig site visit:

For sites in England, Scotland and Wales: fill in this form.
For sites in Northern Ireland: email us the details

Important - Do Not Excavate Before You Receive Your Mark Up

You must not carry out any excavation or other works until you have obtained and received a mark up of our apparatus via the website. The mark up is essential to help you locate and avoid our apparatus and to work safely.

If you carry out any excavation or other works before you have received your mark up, you do so entirely at your own risk. In those circumstances you will bear the risk of, and full liability for, any damage caused to BT/Openreach apparatus and any related loss, cost or claim arising from that damage.

Other Enquiries

If you are a new site developer, or you want any of our equipment moved or altered, please visit for further information.

If you have concerns about water in an Openreach box, please contact your local authority highways department.
If you need us to move our equipment or survey your site for you

If you need us to move our equipment we can do this. And we can survey the site for you too.

Please visit here to tell us more and get a quote.