Openreach website cookie policy

Cookies are small files that are transferred to your computer, phone or tablet when you go to a website. Here’s some information on the ones we use on this website and how you can manage them.

How to manage your cookie settings

This website will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies used by our website then you can change your cookie settings.

Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. The settings are usually accessed through the browser's Help function.

If you have any problems or need more details, you can visit for comprehensive information on cookies and how to change the settings on a wide variety of browsers, as well as how to delete cookies from your computer.

For information on how to do this on your mobile phone's browser, you'll need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of this website.

The cookies we use on this site

Here’s a list of the main cookies we use on this website, and why.



File names:  FunctionalCookie,  NecessaryCookie,  TargetingCookie

Purpose: Necessary to store information about your cookie preferences. 

Type: 1st party – 30 DAYS


Amazon AWS

File names:  AWSALB_

Purpose: Necessary to keep your session active on our load balancer. 

Type: 1st party – 1 week


Adobe Analytics

File names:_s_cc, s_sq, s_vi

Purpose: These cookies are used to determine if cookies are enabled, when Adobe Analytics’ ClickMap functionality and the Activity Map functionality are enabled and the unique visitor ID time and date stamp.  They contain information about the previous link that was clicked on by the user. 

More information: Read an overview of privacy at Adobe  (or alternatively

Type: 1st party – Session and Third Party 


Google LCC


Purpose: These cookies are used by Google’s captcha service to prevent spam requests on contact forms and the fibre checker service. 

More information: Read an overview of privacy at Google  (or alternatively

Type: 3rd party – Session



File names: _gads, _qca, _ssid, _abexps, _bpsid, _fbp, _ga, _gci_au, continuous_play_v3, vuid

Purpose: Vimeo is used to embed videos on the Openreach website.  These cookies are used by Vimeo to collect analytics tracking information.

More information: Vimeo privacy policy and Vimeo cookie policy

Type: 3rd party


sharethis Inc

File names: _stid, _attrb, _attrg,_attru, _fbp, _ga, _vis_opt_exp_15_combi, _vis_opt_s, _vwo_ds, _vwo_uuid, _vwo_uuid_2, _vis_opt_test_cookiie, contently_insights_user, euconsent, mp_eb4c82016ead8054c94e14c144900_mixpanel

Purpose: Social cookies let you share, like or tweet pages via social media sites such as Facebook and Twitter. If you're logged into any of these sites, the sharethis cookies help you share content. They are also used to collect information about browsing and content sharing.

More information: Share This Cookie Privacy Policy

Type: 1st party – up to ten years



File name: CFCLIENT_FWLIVE, CFGLOBALS, CFID, CFTOKEN, _cfuid, cookieconsent_dismissed,

Purpose: Formwize uses these cookies to keep track of where you are in a form and what your preferences are.

More information: Formwize cookie policy

Type: 3rd party


LogMeIn Inc

File name: AMCVS_, JESSIONID, _col_first_track_GoToAssistServiceDesk, _col_first_track_GoToManageMonitoring, _col_first_track_GoToManageRemoteSupport, _col_track_GoToAssistServiceDesk, _col_track_GoToManageMonitoring, _col_track_GoToManageRemoteSupport, _bcvm_vid_2065542941445077704, dtsSession, s_cc, s_sq, utag_vs 

Purpose: GoToAssist use these cookies to maintain web chat sessions.

Type: 3rd party



File name: _ga

Purpose: Superfastmaps uses this cookie for analytics for their maps.

Type: 3rd party


Facebook Inc

File name: _fbp

Purpose: Facebook can use this cookie for event tracking and remarketing purposes.

Type: 3rd party - 180 days


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