Getting ready for
digital phone lines
For businesses who use phone
lines to provide services
Welcome to the Openreach digital lines programme for industry
We define industry as anyone who sells, services or uses products that connect through the analogur telephone network.
Here you’ll find out about the programme and how it will affect you, your business and your clients. You may have also heard this referred to as all IP.
How does this affect my business or organisation that uses the analogue phone network to provide services to customers?
It’s likely that this change will affect anything that currently plugs into the existing analogue telephone wall sockets. This includes any equipment that you may provide to clients and customers or equipment they purchase to utilise the services you offer.
From now until the end of 2025, service providers like SKY, TalkTalk and BT, will need to contact all of their customers and make them aware that they’ll need to move their existing products and services that use the analogue phone network, from the wall socket, to the router. This is because once a service provider migrates their customers from the current setup, to a digital phone line, the wall socket will only provide access to the internet and not the more traditional voice calls that currently use a landline.
In practise, once a customer has been moved to a digital phone line anything else plugged into the telephone wall socket may stop working, or need additional equipment to be purchased and plugged in to enable it to work.
What should I do now?
Now would be a great time take an inventory of what you use in your offices and which products and services you provide to your clients and customers and check to see if they’ll work, when lines migrate from analogue to digital ones.
Frequently asked questions
Resources
Industry slides
WLR withdrawal newsletter
All-IP FAQs
Contact us
Getting ready for digital phone lines

For home or business
What you need to do at home or in business.

For Communications Providers
What Communications Providers need to do.
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