Let's take a look at who we are, what we do, and what we don't do
We build and maintain the UK’s largest broadband network. This includes managing the copper phone line network and rolling out cutting-edge full fibre broadband to 25 million homes and businesses across the country by 2026 - that's one every 10.4 seconds.
When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you.
Because we supply the network, we’re in charge of installing and repairing the network, on behalf of the service providers. We’ll build the physical connections that bring broadband into your home, while your service provider will supply the broadband package.
We don’t supply the packages that allow you to use broadband, watch TV, or make phone calls. If you have an issue with your broadband service, you’ll need to contact your service provider. If there’s a problem with the network – for example physical damage to the cabinet or a telegraph pole – then you should contact us.
Homes and businesses that can get fibre broadband speeds of over 30Mbps across our network.
Homes and businesses we can supply with Ultrafast Full Fibre broadband
Homes and businesses are connected to our fibre network.
Broadband not working? Please contact the company that sends your bill. Unhappy with Openreach work? Contact us.
If you’ve noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.
Having trouble with broadband or phone in your new-build home? Here are some things you can try.