We're building Ultrafast Full Fibre broadband across the UK
It's 10x faster, 5x more reliable, and ready for anything

Openreach gets involved in Pride
We asked some of our colleagues why it’s important for Openreach to take part in Pride events.

Be ready for anything with Ultrafast Full Fibre broadband
The next generation of internet. Surf, shop, play, teach, talk, work and watch to your heart's content without skipping a beat or slowing down.

Making the switch to digital phone lines
Copper wires and analogue signals have served our nation for over a century. We're upgrading everyone to digital phone lines by 2025. Don't get left behind, act now.
Who we are and what we do
Let's take a look at who we are, what we do, and what we don't do
We're network builders
We build and maintain the UK’s largest broadband network. This includes managing the copper phone line network and rolling out cutting-edge full fibre broadband to 25 million homes and businesses across the country by 2026 - that's one every 12 seconds.
We supply network services
When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. We supply network services to more than 690 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you.
We install and repair the network
Because we supply the network, we’re in charge of installing and repairing the network, on behalf of the service providers. We’ll build the physical connections that bring broadband into your home, while your service provider will supply the broadband package.
We’re not a service provider
We don’t supply the packages that allow you to use broadband, watch TV, or make phone calls. If you have an issue with your broadband service, you’ll need to contact your service provider. If there’s a problem with the network – for example physical damage to the cabinet or a telegraph pole – then you should contact us.
Our broadband network in numbers
28.6m
Homes and businesses that can get fibre broadband speeds of over 30Mbps across our network.
7m
Homes and businesses we can supply with Ultrafast Full Fibre broadband.
15.7m
Homes and businesses are connected to our fibre network.
Looking for help and support?
When to get in touch
Broadband not working? Please contact the company that sends your bill. Unhappy with Openreach work? Contact us.
Report damage or safety problems
If you’ve noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.
New-build phone or broadband problems
Having trouble with broadband or phone in your new-build home? Here are some things you can try.