How-to guides

Best Practice Guides

Common guides and training materials

Local Loop Unbundling guides and training materials

Ethernet guides and training materials

Superfast Fibre Access guides and training materials

WLR3 guides and training materials

EMP guides and training materials

Openreach web services guides

Customer IT zone guides


Best Practice Guides

Release File Name Version Size Issue date Type
N/A Best practice guide - Address Management 1.2 6041kb 07/04/2014
N/A Best practice guide - Booking an engineer visit 2.4 330kb 31/01/2014

Common guides and training materials

Release File Name Version Size Issue date Type
R2550 Dialogue Services product guide Draft 9.0 389kb 26/02/2014
R2450 Dialogue Services product guide 8.0 821kb 28/01/2014
N/A User guide - MSO RABiT Access Network Alerts 1.0 1126kb 17/12/2013
N/A Openreach policy on identity when visiting customer premises 1.0 67kb 23/05/2013
N/A Generic bill back-up guide 7.0 1740kb 27/07/2012
N/A eMLC user guide 11.0 1638kb 20/12/2013
N/A Electronic trading with Openreach N/A 365kb 20/02/2014
N/A Applying for a digital certificate 1.0 3379kb 01/05/2012
N/A Flexible demarcation guide 1.0 1638kb 16/09/2011

Local Loop Unbundling guides and training materials

Release File Name Version Size Issue date Type
N/A Memo of understanding - serious incidents N/A 202kb 14/05/2013
N/A Ethernet/LLU - EMP access guide N/A 1536kb 26/02/2013

Ethernet guides and training materials

For older releases, please refer to the Ethernet Services product pages.

Release File Name Version Size Issue date Type
R2150 EAD Portal User Guide All Journeys (L2C) 1.8 6348kb 24/01/2013
R2000 Ethernet user guide for T2R (R2000) 1.0 5734kb 14/02/2013
R2000 R2000 portal user guide for EBD 1.0 5632kb 13/06/2012
R2000 R2000 portal user guide for TDM Backhaul Bearer 1.0 5427kb 13/06/2012
N/A eCo order training guide N/A 6553kb 10/12/2010
N/A eCo Order XML interface user guide N/A 531kb 21/09/2010

Superfast Fibre Access guides and training materials

Release File Name Version Size Issue date Type
R2200 R2200 T2R - FTTC, FTTP, FVA portal user guide N/A 5222kb 15/02/2013

Release File Name Version Size Issue date Type
N/A WLR3 complex order guide 1.2 327kb 08/03/2011
N/A WLR3 training pack 5.0 488kb 11/10/2010

EMP guides and training materials

Release File Name Version Size Issue date Type
N/A EMP customer guide - high level technical overview of EMP 2.3 722kb 28/05/2013
N/A EMP overview 2.1 780kb 23/10/2013
N/A Communication Provider Quick Guide to EMP B2B Upgrades 2.0 265kb 28/12/2011

Openreach web services guides

Release File Name Version Size Issue date Type
R2550 Openreach web services CP user guide 3.7 1024kb 21/02/2014
R2500 Openreach web services CP user guide 3.6 1024kb 05/02/2014
R2400 Openreach Web Services Gateway documentation 3.5 1126kb 10/10/2013
R2300 Openreach web services CP user guide 3.4 1024kb 03/06/2013
R2200 Openreach web services CP user guide 3.3 1433kb 23/01/2013
R2100 Openreach web services CP user guide 3.2 2048kb 29/09/2012
R2100 Openreach web service CVF user guide 2.0 324kb 05/02/2014
R2000 Openreach web service CVF user guide 1.6 339kb 16/05/2012

Customer IT zone guides

Release File Name Version Size Issue date Type
N/A Fixing suspect data integrity issues 1.3 1126kb 01/04/2014
N/A ORDI robot quick start guide 6.0 320kb 01/04/2014
N/A Customer IT zone user guide 2.0 5427kb 18/01/2012
N/A Incident management tool guide N/A 1638kb 10/04/2013
N/A A guide to raising bridge cases 4.0 427kb 11/10/2013
N/A Bridge Case Terminology 1.0 28kb 18/01/2012