How-to guides

Openreach Best Practice Guides

Guides and training materials

Local Loop Unbundling guides and training materials

Ethernet guides and training materials

Superfast Fibre Access guides and training materials

WLR3 guides and training materials

EMP guides and training materials

Openreach web services guides

Customer IT zone guides


OTA website - best practice guides


Openreach Best Practice Guides

Release File Name Version Size Issue date Type
N/A Best Practice Guide Frames Reservation 1.0 394kb 18/12/2015
N/A Frames Reservation scenarios 1.0 37kb 18/12/2015
N/A Best Practice Guide SIM2 1.1 445kb 01/04/2016
N/A SIM2 Unhappy Paths GEA FTTC 1.0 337kb 30/11/2015
N/A Raising a complaint through the portal 1.0 1945kb 22/04/2015
N/A Directors Service Office (DSO) submissions 2.0 1331kb 24/03/2015
N/A Placing an order to a new property 1.1 1024kb 13/11/2015
N/A Address Management 1.4 6758kb 22/09/2014
N/A Managing inventories and order processes for flexi cease 1.4 5939kb 12/05/2014
N/A Booking an engineer visit 2.5 6041kb 02/09/2014

Guides and training materials

Release File Name Version Size Issue date Type
R3200 Draft Dialogue Services Product Guide R3200 1.0 1024kb 04/05/2016
R3100 Dialogue Services Product Guide January 2016 R3100 1.0 812kb 22/03/2016
R2800 Openreach CVF web services guide 2.3 332kb 09/02/2015
N/A View My Engineer (VME) FAQs 2.0 926kb 17/06/2016
N/A How to raise a SPIRIT issue complaint through the portal 1.0 2457kb 19/02/2015
N/A Order & fault tracker user guide 1.0 1536kb 09/06/2014
N/A Order & fault tracker webcast 1.0 7475kb 09/06/2014
N/A User guide - MSO RABiT Access Network Alerts 1.0 1126kb 17/12/2013
N/A Openreach policy on identity when visiting customer premises 2.0 67kb 12/01/2015
N/A Generic bill back-up guide 10.0 1740kb 15/01/2016
N/A eMLC user guide 11.0 1638kb 20/12/2013
N/A Electronic trading with Openreach N/A 365kb 20/02/2014
N/A Flexible demarcation guide 1.0 1638kb 16/09/2011
N/A NTE5c Guide 1.0 602kb 16/03/2016
N/A NTE5c Design Features 1.0 129kb 07/04/2016

Local Loop Unbundling guides and training materials

Release File Name Version Size Issue date Type
N/A Memo of understanding - serious incidents 5.0 512kb 27/01/2016
N/A Ethernet/LLU - EMP access guide N/A 1536kb 26/02/2013

Release File Name Version Size Issue date Type
N/A eCo Order XML interface user guide 1.0 531kb 21/09/2010

Superfast Fibre Access guides and training materials

Release File Name Version Size Issue date Type
R2200 R2200 T2R - FTTC, FTTP, FVA portal user guide 1.0 5222kb 15/02/2013

Release File Name Version Size Issue date Type
N/A WLR3 complex order guide 1.2 327kb 08/03/2011
N/A WLR3 training pack 5.0 488kb 11/10/2010

EMP guides and training materials

Release File Name Version Size Issue date Type
N/A EMP overview 2.1 780kb 23/10/2013
N/A Communication Provider Quick Guide to EMP B2B Upgrades 2.0 265kb 28/12/2011

Openreach web services guides

Release File Name Version Size Issue date Type
R3200 Openreach web services CP user guide 4.5 2560kb 17/06/2016
R3100 Openreach web services CP user guide 4.4 2560kb 17/12/2015
R3000 Openreach web services CP user guide 4.3 2252kb 05/10/2015
R2900 Openreach web services CP user guide 4.2 1228kb 14/05/2015
R2900 Openreach web services CP user guide 4.1 985kb 07/05/2015

Customer IT zone guides

Release File Name Version Size Issue date Type
N/A EMP process for outages on CP systems 1.5 209kb 29/01/2015
N/A Fixing suspect data integrity issues 1.6 1126kb 24/05/2016
N/A ORDI robot quick start guide 6.0 320kb 01/04/2014
N/A Customer IT zone user guide 2.0 5427kb 18/01/2012
N/A Incident management tool guide 2.0 2662kb 07/02/2014