How-to guides

Openreach Best Practice Guides

Common guides and training materials

Local Loop Unbundling guides and training materials

Ethernet guides and training materials

Superfast Fibre Access guides and training materials

WLR3 guides and training materials

EMP guides and training materials

Openreach web services guides

Customer IT zone guides


OTA website - best practice guides


Openreach Best Practice Guides

Release File Name Version Size Issue date Type
N/A Best Practice Guide Complaints 1.0 2048kb 22/04/2015
N/A Best Practise Guide DSO Submission 2.0 1536kb 24/03/2015
N/A BestPracticeGuideNewsites.ppt 1.0 4710kb 01/08/2014
N/A Best practice guide - Address Management 1.4 6758kb 22/09/2014
N/A Best Practice Guide to Managing Inventories and Order Processes for Flexi Cease 1.4 5939kb 12/05/2014
N/A Best practice guide - Booking an engineer visit 2.5 6041kb 02/09/2014

Common guides and training materials

Release File Name Version Size Issue date Type
R2850 Dialogue Services product guide 1.0 812kb 26/05/2015
R2800 Openreach CVF Web services user guide 2.3 332kb 09/02/2015
N/A How to Raise a SPIRIT issue Complaint through the CP Portal 1.0 2457kb 19/02/2015
N/A Order & fault tracker user guide 1.0 1536kb 09/06/2014
N/A Order & fault tracker webcast 1.0 7475kb 09/06/2014
N/A User guide - MSO RABiT Access Network Alerts 1.0 1126kb 17/12/2013
N/A Openreach policy on identity when visiting customer premises 2.0 67kb 12/01/2015
N/A Generic bill back-up guide 7.0 1740kb 27/07/2012
N/A eMLC user guide 11.0 1638kb 20/12/2013
N/A Electronic trading with Openreach N/A 365kb 20/02/2014
N/A Flexible demarcation guide 1.0 1638kb 16/09/2011

Local Loop Unbundling guides and training materials

Release File Name Version Size Issue date Type
N/A Memo of understanding - serious incidents N/A 512kb 04/02/2015
N/A Ethernet/LLU - EMP access guide N/A 1536kb 26/02/2013

Release File Name Version Size Issue date Type
N/A eCo Order XML interface user guide 1.0 531kb 21/09/2010

Superfast Fibre Access guides and training materials

Release File Name Version Size Issue date Type
R2200 R2200 T2R - FTTC, FTTP, FVA portal user guide 1.0 5222kb 15/02/2013

Release File Name Version Size Issue date Type
N/A WLR3 complex order guide 1.2 327kb 08/03/2011
N/A WLR3 training pack 5.0 488kb 11/10/2010

EMP guides and training materials

Release File Name Version Size Issue date Type
N/A EMP overview 2.1 780kb 23/10/2013
N/A Communication Provider Quick Guide to EMP B2B Upgrades 2.0 265kb 28/12/2011

Openreach web services guides

Release File Name Version Size Issue date Type
R2900 Openreach web services CP user guide 4.2 1228kb 14/05/2015
R2900 Openreach web services CP user guide 4.1 985kb 07/05/2015
R2800 Openreach web services CP user guide 3.9 968kb 04/02/2015
R2800 Openreach web services CP user guide 4.0 971kb 16/03/2015
R2700 Openreach web service CVF user guide 3.8 1126kb 02/12/2014

Customer IT zone guides

Release File Name Version Size Issue date Type
N/A EMP process for outages on CP systems 1.5 209kb 29/01/2015
N/A Fixing suspect data integrity issues 1.4 1126kb 18/08/2014
N/A ORDI robot quick start guide 6.0 320kb 01/04/2014
N/A Customer IT zone user guide 2.0 5427kb 18/01/2012
N/A Incident management tool guide 2.0 2662kb 07/02/2014