Help & Support

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How to guides

In this section you will find training and support materials for products and applications.

Customer establishment

If you are a Communications Provider who wants to use Openreach's portfolio of products, our Customer Establishment Team will help you through the customer establishment process.

Customer Test Services

Openreach Customer Test Services (CTS) provide a range of facilities for you to test your systems and networks when you are establishing or upgrading to consume Openreach Equivalence Management Platform (EMP) products.

Customer Service Plans

Click 'more' to access the customer service plans homepage. Access requires a customer login.

The Openreach portal

In this section you'll find a round-up of what's what on the portal as well as a guide to help you find your way around.

Openreach news feeds

In this section you can find out how to subscribe to the Openreach news feeds you want delivered to your Internet Explorer (IE) browser, its news reader, or your Outlook email account.