Openreach has around 32,000 people installing, supporting and maintaining the wiring, fibres and connections which link tens of millions of homes and businesses in Britain to our customers' networks. Openreach consists of four main areas:
A very diverse part of Openreach with a real focus on customers. We have around 1660 people, including 264 managers, based across the UK. We also have an offshore team based in Pune, India.
Our Customer Service Centres (CSCs) and Diagnostic Centre of Excellence (DCoE)
Our teams are responsible for the nation's local access network - sometimes referred to as the 'first mile' - from the exchange through to homes and businesses. We have around 16,700 people, including 1,135 managers.
We're at the heart of Openreach and provide the network Infrastructure that delivers our products and services. Our core activities include all of Openreach’s capital programmes, Ethernet, Heavy Cable Recovery, Pole Testing, Repayments/Wayleaves and Field Build and Planning. We have around 12,130 people, including 1,100 managers.
Every week we:
We have around 1,520 people, including 972 managers, in headquarters. These include the Executive management team, who lead Openreach, and teams covering the central functions of: Sales, Marketing and Customer Engagement; Legal, Risk and Equivalence; Finance; Strategy, Commercial, Portfolio and Policy; Human Resources, Learning and Development; Transformation and Openreach CIO.