Full service now restored in Basingstoke
Update at 5:00pm, Thursday 23 June, 2022:
An Openreach spokesperson said, “Following two weeks of repair work, engineers have restored service to our network in Basingstoke. While we were able to repair all fibre cables by 14 June, the scale and nature of the damage to the copper network meant that it took longer to repair. All homes and businesses in and around Basingstoke should now be back online. We’d like to once again thank everyone affected again for their patience and remind everyone to contact their provider if they have any further faults.”
Update at 5:00pm, Tuesday 14 June, 2022:
An Openreach spokesperson said, “Repair work continues on our network in Basingstoke which was accidentally damaged last week. All the affected fibreoptic cables have now been restored, meaning that most people should now have their broadband back up and running.
“Due to the scale and nature of the damage, this continues to be an extremely challenging and complex recovery, especially for the remaining copper services. Some customers may find that their broadband is back online before their land line, and while this may be frustrating, it’s because different technologies are being repaired in different ways.
“Repairs will continue into this week, but we’d like to reassure everyone that vulnerable customers are being prioritised and thank everyone affected again for their patience.”
Update at 2:00pm, Monday 13 June, 2022:
An Openreach spokesperson said, “Our specialist engineers worked around the clock over the weekend and repairs to our fibre cables should be complete by this evening, meaning that broadband services will have been restored for most people. Our copper network is taking longer to repair and teams have been brought in from as far away as Wales to help with the work.
“Some customers may find that their broadband is back online more quickly than their land line, and while this may be frustrating, it’s because different technologies are being repaired in different ways. It's likely that repairs will continue into this week but we’d like to reassure everyone that we’re doing our best to get everyone reconnected as quickly as possible and thank everyone affected again for their patience.”
Update at 4:00pm, Friday 10 June, 2022:
An Openreach spokesperson said, “Our specialist engineers will continue to work over the weekend and into next week to repair the damage caused earlier this week. While repairs to our fibreoptic network are progressing well and many homes and businesses are now back online, it’s taking longer to fix our copper network. For this reason, some customers may find that their broadband is back online earlier than their land line. We’d like to reassure everyone that we’re doing our best to get everyone reconnected as quickly as possible and thank everyone affected again for their patience.
Update at 10:00am, Friday 10 June, 2022:
An Openreach spokesperson said, “A team of twenty specialist engineers worked through the night and have repaired the main NHS circuit; as a result the Royal Hampshire County Hospital and Andover War Memorial Hospital are now back online along with thousands of homes and businesses.. We still have a lot of work to do but will continue onsite until everyone is back up and running. We’d like to thank everyone once again for their patience, and will update again later today.”
Initial statement: 10am, Thursday 9 June, 2022
An Openreach spokesperson said, “Our network in the Dummer area of Hampshire was accidentally damaged by a third party working on a building site on Wednesday evening, affecting phone and broadband services for around 4,000 homes, businesses and other organisations. Engineers are on site working hard to resolve the situation, but it is a complex fix and may some time to completely recover.”
“We know how frustrating this must be for those affected and we’ll be doing what we can to prioritise fixes for vulnerable customers and key local services. We'll also do our best to provide temporary connections wherever possible while this challenging repair work is completed. We’d ask that anyone experiencing any disruption to report it to their service provider who will then inform us.”
