Copper or fibre broadband problems  in your new build home - customers at home and work

If you've moved, or are planning to move, into your newly built home, the developer isn't on site and you can't place an order with your chosen service provider use this form to tell us what your problem. 

If your query is about:

  • an existing service - please contact your Service Provider first. They will have all your details and will be able to help you and contact us on your behalf if necessary.
  • whether you can get fibre and you aren't moving into a newly built home please check our questions about fibre availability.
  • a house you're building, a single or multiple plot new build or a self-build property visit our registering your site page and chose and complete the form that best fits your site. 
  • equipment that's in your way, we can help you with this. Visit our changing our network page for more information and how to get assistance.

What happens next

Due to current contact volumes there may be a delay of up to 28 days in our response, we're working through all of our contacts and will reply as soon as possible. If you've already raised a query please don't submit a second form as we'll respond to the one you've sent to us.

How we'll use your information

We'll use the details you provide to investigate and progress your query. Please don't provide any personal sensitive information.

Please also read our privacy policy which describes how we may use your personal information.

Please note that questions marked with an asterisk, '*', are mandatory.

About you

Please enter your first name.
Please enter your last name.
Please enter a valid email address e.g.
Please enter a valid email address e.g.
Please provide a phone number we can contact you on.

Your new address

Please note: We need your new address to be registered with Royal Mail before we can deal with your enquiry, please use this guide if you're not sure if your address is registered.

Please provide the number for your building.
Please provide the name of your street.
Please provide the name of your town.
Please enter a valid UK Post Code e.g. AB1 1XY
Please enter a valid UK Post Code e.g. AB1 1XY

About your move and new home

Required Message
Please enter your last name.
Please enter your last name.

If you've tried to place an order which Service Provider did you try? 

Your enquiry

Submission failed due to server error. Please try again later

Back to submit