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For further details of the options and prices, please see the product documents available from this site and also SIN360 and SIN466 (www.sinet.bt.com)
Product Information
| Type | Name | Size | Issue date |
|---|---|---|---|
|
Product Handbook
Version 4.1, effective from 14th February 2008 |
254 K | 16/01/2008 |
Order and Repair Information
ONBS circuit orders should be placed using the latest Customer Requirements Form. The list of eligible sites and CRF are available from the Ethernet secure webpage. Click here to view instructions on how to request access to this area. Please also refer to the product handbook.
| Type | Name | Size | Issue date |
|---|---|---|---|
|
|
Forecasting Manual
Issue 13 |
80 K | 01/04/2009 |
|
Forecast Submission Form
Issue 13 |
154 K | 01/04/2009 |
|
Ethernet (and LLU) EMP Access Guide
This link will take you to the Strategic (EMP) Systems Information page where a guide on how to get access to the EMP user portal, including Siebel, is available. |
6 K | 16/06/2009 |
|
Openreach EMP Portal User Guide (T2R)
Openreach EMP Portal User Guide for creating and managing Trouble reports for ONBS, EBD, EBD Local, EAD and EAD Multiport |
2.4 M | 12/08/2009 |
|
ONBS Assurance XML Definition | 885 K | 16/01/2008 |
ONBS Site Availability List
The ONBS service is restricted to the geographic locations of BT's Next Generation Network. As further sites are deployed, more ordering sites may be made available.
A secure list of sites where ONBS is available from and those anticipated to be available in a rolling time period is available from the Ethernet secure webpage.
Please note that the information provided in this list is subject to change as the Openreach network evolves. The list will be updated periodically to reflect changes to the planned rollout. Please ensure that you refer to the latest version of this list before placing an ONBS order.
Billing Information
| Type | Name | Size | Issue date |
|---|---|---|---|
|
|
Billing Manual
Issue 9 |
242 K | 01/04/2009 |
|
|
Billing Dispute Letter
Refer to the Billing Manual |
34 K | 05/12/2008 |
|
|
Generic Bill Back-up Guidance Document
Issue 3. This document describes changes made to the Generic Bill Back-up file and details entries for invoices from January 2010 onwards. |
1.7 M | 14/12/2009 |
Contract Information
The Contract for ONBS has been consolidated into the Connectivity Services contract as agreed by Openreach and Communications Providers.
Connectivity Services contract information is available here.
The previous ONBS contract is available on the right for information purposes only.
Internal Reference Offer (IRO)
| Type | Name | Size | Issue date |
|---|---|---|---|
|
|
ONES Internal Reference Offer
Issue 1 |
343 K | 06/10/2007 |
Ethernet Customer Service Plan
| Type | Name | Size | Issue date |
|---|---|---|---|
|
|
Customer Service Plan
Issue 12 |
326 K | 14/12/2009 |
eCo Training Pack
| Type | Name | Size | Issue date |
|---|---|---|---|
|
|
eCo Training Pack
Version 1.1. Please uninstall previous versions before installing. NB The training pack is a guide. Openreach reserve the right to update the content at any time. You are advised to consult documentation on these product pages for further information. |
6.4 M | 21/03/2007 |
