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Service Products
Service Products
Service Products brochureService Products, including the existing Common Portfolio Products portfolio consist of a wide range of services which are applicable across WLR, LLU and Ethernet products, details of which can be found in our latest Service Products brochure
Our procative SLG process enables Openreach to automatically compensate our customers for failures across a range of products and services as appropriate based on the Service Level Agreement / Guarantee. Follow the link to view the webpage.
Common Portfolio Products
Common Portfolio Products represent services which are applicable across WLR, LLU and Ethernet product lines.
Number Portability
This portfolio of services allows the end-user of a number to change their Communications Provider without changing their telephone number.
Engineering and Service Solutions
Openreach has introduced new flexible service products to provide you with additional 'value-added' telecommunications engineering and service solutions.
Service Harmonisation
Service Harmonisation provides a simpler four tier Service Maintenance Levels across LLU, WLR2, WLR3 and NGA products.
Novations and Name Changes
These services are used to assist in the transfer of product contracts between communications providers (transferring customers and assets) and in the change of a company's registered name and address (updating Openreach systems).
Bulk Transfer
This service is used to assist in the bulk transfer of products between Communication Providers from WLR2 to WLR3.
Order and Fault Tracker
This service provides Communications Providers with the ability to view information about their orders and faults without the need to call the Openreach Service Management Centre (SMC).
MEURAS
Managed End User Re-Appointment Service (MEURAS) is a service where the Openreach service team directly contacts a Communication Provider's (CP's) End User (EU) to re-appoint for the provision of a WLR3 line on behalf of the CP.
Project Services
Project Services are available where a Communications Provider requires co-ordination of a programme of orders for a single End User.
KPI Online
KPI Online provides Communications Providers with the ability to view, manipulate and download their own Key Performance Indicators.
Large Scale Time Related Charges
We are introducing a new ordering system for volume or large scale requests for provisioning of customer owned wiring and network rearrangement services where standard Openreach charges are not available. All prices will be based on Openreach Time Related Charges.
Proactive SLGs
This service allows Openreach to proactively compensate our customers for failures across a range of products and services as appropriate based on the Service Level Agreement / Guarantee.
EMP Verification Facilities
A suite of products enabling CPs ands Third Party Integrators to verify the correct operation of their EMP order entry systems.
Pre-order Assessment Service
Pre-Order Assessment Service will provide CPs with a desktop survey on single orders, prior to a firm order being placed.
Stand Alone Survey
Stand Alone Survey (SAS) will provide CPs with the ability to request a survey independent of placing a provision order.
