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This service allows Openreach to proactively compensate our customers for failures across a range of products and services as appropriate based on the Service Level Agreement / Guarantee.
Proactive SLGs
From 25 June 2008, Openreach has been actively monitoring failures across a range of products and services and is proactively crediting our customers where the application of Service Level Guarantees is appropriate.
Full details can be found in the Terms and Conditions relevant to the products and services being supplied.
| Type | Name | Size | Issue date |
|---|---|---|---|
|
Customer Guide
Issue 1 |
588 K | 01/07/2008 |
Samples of Supporting Information Reports
| Type | Name | Size | Issue date |
|---|---|---|---|
|
|
WLR2 CP Itemised Statement ISDN30 only | 159 K | 28/08/2008 |
|
|
WLR2 CP Itemised Statement PSTN & ISDN2 | 13 K | 28/08/2008 |
|
|
WLR2 Missed Appts CP Itemised Statement | 10 K | 28/08/2008 |
Appeals
| Type | Name | Size | Issue date |
|---|---|---|---|
|
Appeals Proforma | 44 K | 19/11/2008 |
