Engineering and Service Solutions

Engineering Services: scope

The product offers a set of generic engineering options that can be tailored to your specific requirements.  These options cover a wide range of engineering activities on your own wiring and equipment including: analysis, design, installation, configuration and maintenance of your wiring and networks.  For example:

(a) Cabling - All activities to install your own communication cables, optical fibre cables and blown fibre tubing both externally and internally so long as it is outside of the BT network;
(b) Jointing - All activities to joint your own copper and co-axial cables, to fuse joint your optical fibre cables and to install and terminate your optical blown fibre cables;
(c) Internal wiring - All activities to install your own Structured Data Cabling (SDC) infrastructure and your, and your customers’, equipment and materials;
(d) Testing - All activities to carry out and record the testing of your copper cables, fibre cables and SDC infrastructure.

Engineering Services can only be provided on non-Openreach network assets and only where the work required is for a minimum of 5 working days (these need not be consecutive but must be in units of a minimum of one day).

Engineering Services can be used to deliver:

1. Large scale projects or tasks, either national or regional, programmed in advance; and
2. Projects or tasks for specific time periods programmed in advance.

These non-standard services are provided subject to the prices found in the price list.

All requests for Engineering Services are subject to resource availability.

Engineering Services: process

To order Engineering Services you must submit details of your requirement on a CRF (Customer Requirement Form),

Submission of the CRF to Openreach

When completing the CRF you should provide as much information as possible to help us give you a rapid assessment.  Your Openreach Sales and Relationship Manager is on-hand to help.

Once completed, you should submit the CRF to the New Business Development Team at the following e-mail address:  Openreach Engineering Services G

1. CRF management and distribution

The Business Development Team will review the CRF and if any key information is missing, it will be returned with an explanation of what additional information is required.

If correct, the Openreach Business Management Representative will champion the CRF and add extra detail or seek further guidance if so required. The information will be used to calculate the price / estimate and complete the order form.  You will be kept fully informed throughout this progress.

Engineering Services: timescales

1. Submitted CRFs will receive an auto response confirming receipt.
2. Where a CRF has insufficient information or where Openreach has insufficient resource available it will be returned within 5 working days with a full explanation.
3. A correctly completed CRF will be registered and sent to the Openreach Sales and Relationship Manager within 5 working days of receipt.
4. An Openreach Representative will contact you within 10 working days after registration unless agreed by both parties to further discuss the requirement or pricing.

Service Solutions: scope

The product offers a set of generic service management options that can be tailored to your specific requirements.  These options cover a wide range of SMC based activities and consultancy to help you manage your customers and your SMC activities. 

For example: Through Service Solutions Openreach is able to offer its customers supporting services including:

SMC based services

• Managed end user pre appointment confirmation
• Managed Appointing Service
• Managed Order Service
• Managed Repair Service
• Confirmation of service communication

Consultancy

• Improving the way you work
• Identifying opportunities
• Training

Service Solutions: process

If you are interested in Service Solutions, you should discuss your proposal with your Sales and Relationship Manager who will facilitate discussions with the Openreach Service Improvement team to develop a solution to meet your needs.

Engineering and Service Solutions: documentation

Openreach Customer Request Form