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This portfolio of services includes Excess Construction Charges, Time Related Charges and Non-Standard Lines.
Excess Construction Charges and Time Related Charges are governed and ordered under the existing product contracts for WLR, LLU and Ethernet; whilst Non-Standard Lines are ordered under the Common Portfolio Products contract as set out in the documents below.
Excess Construction Charges
Excess Construction Charges (ECCs) are used in order to make it possible to extend the amount of engineering or construction that is carried out to deliver a particular service over and above the standard specification, e.g. a greater distance.
Time Related Charges
Time Related Charges (TRCs) enable additional time to be spent by Openreach engineers repairing faults, where this work is not covered under the terms of the Openreach service. They also enable provision or rearrangment of services including customer owned wiring or equipment where standard Openreach charges are not available.
Non-Standard Lines
These are Special Provisions of Openreach lines in circumstances such as Non Served Premises (NSP), Ships in Dock and Short Duration Lines where the standard lines products would not be appropriate.
Please see the CPP Product Handbook and other documentation below for further information.
| Type | Name | Size | Issue date |
|---|---|---|---|
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Appointing best practice
This document gives guidance on areas that should be considered when booking LTC or T2R appointments with Openreach. |
167 K | 01/02/2010 |
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CAPC Trial Procedure
This document explains the detailed procedure referred to in the customer briefing entitled, "Trial of a new, optional, 'time-related' charge-advice procedure for non-appointed faults proved to be on the end-user's property". |
75 K | 08/01/2010 |
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Time Related Charges - signature capture
Issue Draft D.3 |
851 K | 03/09/2009 |
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Sample WLR2 bill back up file
Post Tempo 314 |
22 K | 12/06/2009 |
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Tempo 919 TRC Info and Bill Backup File Sample WLR3 ver 2.0
V.2.0 |
11 K | 09/07/2009 |
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Tempo 623 & 919 overview
Issue 1 |
43 K | 23/07/2009 |
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Common Portfolio Products product description | 103 K | 26/03/2009 |
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Time Related Charges and Event Charging - policy
Note: This is for contracted customers only. You will be required to log into the portal with your usual portal user ID in order to view this document which will appear on your dashboard under 'useful links'. |
4 K | 10/09/2008 |
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Time Related Charges (TRC) process
Issue 1 |
272 K | 18/09/2009 |
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Excess Construction Charges policy and escalation process
Issue 1 |
540 K | 30/07/2008 |
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Excess Construction Charges (ECC) Business Process Document
Issue 1 |
306 K | 22/09/2009 |
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Service product agreement | 120 K | 17/08/2009 |
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Schedule 1 SPA | 124 K | 04/11/2009 |
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Schedule 2 SPA | 107 K | 04/11/2009 |
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Service Products order form | 46 K | 19/11/2009 |
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Ethernet point to point ECC
Issue2 |
628 K | 31/07/2009 |
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ECC EAD Metro proposition | 249 K | 20/07/2009 |
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ECC WES WEES Metro proposition | 249 K | 20/07/2009 |
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Service Products product description ECC & TRC
Issue 1 |
64 K | 08/05/2009 |
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No Access - trial of engineer contact with CP
The trial will provide an opportunity for CPs to make contact with their customer when the engineer cannot gain access. |
69 K | 02/02/2010 |
| Type | Name | Size | Issue date |
|---|---|---|---|
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Survey - SDL Conditions
Issue 1 |
155 K | 15/02/2010 |
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Survey - SDL Schedule 1
V3 |
30 K | 15/02/2010 |
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Survey - SDL Schedule 2
V1 |
31 K | 15/02/2010 |
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Survey - SDL Customer Requirements Form
V1 |
46 K | 15/02/2010 |
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Survey - SDL Product Description
V 1 |
90 K | 22/02/2010 |
| Type | Name | Size | Issue date |
|---|---|---|---|
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Events & Exhibitions ordering process and procedure | 33 K | 29/01/2009 |
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Events and Exhibitions Permanent Sites
List of Permanent Sites where a Survey fee for the installation of Events & Exhibitions lines may not be required. |
14 K | 05/11/2009 |
