| Name | Review date | ||
|---|---|---|---|
| Changes to the Bulk and Mass Migrations Portfolio | 17/05/2013 |  |
|
|
|||
| GEA expedites | 17/05/2013 | |
|
|
|||
| Physical Infrastructure Access (PIA) Update | 17/05/2013 | |
|
|
|||
| Incident Management Tool | 15/05/2013 | |
|
|
|||
| Update on Openreach Web Services Gateway Changes | 14/05/2013 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Openreach Web Services Gateway changes | 27/03/2013 |  |
|
|
|||
| Access Locate and LLU Contract revised Space Licence Fees for 2013 / 2014 | 26/03/2013 | |
|
|
|||
| Replacement of Simultaneous Order Checker with Managed Linked Order Dialogue Service | 22/03/2013 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Nomination of the bank used for the calculation of the interest rate in product contracts | 28/02/2013 | |
|
|
|||
| Publication of a revised dimensioning tool for the Flexible Comingling Product (FCP) | 28/02/2013 | |
|
|
|||
| Event driven charges | 21/02/2013 | |
|
|
|||
| Version Withdrawal of XML services by EMP Release R2300 | 20/02/2013 | |
|
|
|||
| New best practice guide for booking an engineer visit | 20/02/2013 | |
|
|
|||
| Trial extension to accelerate new POP build orders | 04/02/2013 | |
|
|
|||
| Disputed No Access - introduction of a proforma | 01/02/2013 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| SLG compensation payments for May Bank Holiday 2012 | 31/01/2013 | |
|
|
|||
| Openreach Mobile Infill Proposition - proof of concept trial | 29/01/2013 | |
|
|
|||
| Changes to Project Services and Advisory Services prices - impact on new and existing contracts | 25/01/2013 | |
|
|
|||
| Business process model information | 10/01/2013 | |
|
|
|||
| Publication of a revised Advanced POP Order (APO) order form. | 04/01/2013 | |
|
|
|||
| Product Roadmaps. Quarter 4 2012/13 now available. | 03/01/2013 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Price changes to WLR, LLU, GEA-FTTC/P and Service Products portfolios | 28/12/2012 | |
|
|
|||
| Trial to accelerate new POP build orders | 21/12/2012 | |
|
|
|||
| Price List changes to Excess Construction Charges | 19/12/2012 | |
|
|
|||
| High impact on provision orders - extension to end date and inclusion of ISDN2 orders | 19/12/2012 | |
|
|
|||
| Improved Service Level Guarantee for Copper products provision appointment availability | 18/12/2012 | |
|
|
|||
| Strengthening our business | 18/12/2012 | |
|
|
|||
| Delayed payment of appointment availability SLGs for WLR, MPF and ISDN2 | 18/12/2012 | |
|
|
|||
| Conscious Decision To Appoint (CDTA) Plus Trial Closure | 17/12/2012 | |
|
|
|||
| Revised documentation for the Flexible Comingling Product (FCP) | 13/12/2012 | |
|
|
|||
| Customer market trends insight call - How smart devices are transforming the market | 12/12/2012 | |
|
|
|||
| Conscious Decision to Appoint (CDTA) LTOK Non Appointed option for LLU | 03/12/2012 | |
|
|
|||
| Number Porting - subsequent ports | 03/12/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Address Matching Help Desk withdrawal | 30/11/2012 | |
|
|
|||
| Payment of Appointment Availability SLGs for WLR, MPF and ISDN2 | 30/11/2012 | |
|
|
|||
| BT Group Undertakings Update | 19/11/2012 | |
|
|
|||
| Increased early morning appointment availability for provision in the Openreach UK North Region from | 16/11/2012 | |
|
|
|||
| Appointment Improvement Initiative | 15/11/2012 | |
|
|
|||
| Abortive Visit Charge invoice improvements | 13/11/2012 | |
|
|
|||
| Space at previously closed sites - Feltwell | 08/11/2012 | |
|
|
|||
| Order and Fault Tracker Web Sentry Interface for WLR and LLU - fair usage policy | 02/11/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| MPF Access Line Identification (ALID) Helpline (non Openreach process) | 31/10/2012 | |
|
|
|||
| Survey Fee on non standard lines | 26/10/2012 | |
|
|
|||
| Space at previously closed sites - Silloth and Loftus | 24/10/2012 | |
|
|
|||
| Closure of local dialling access within the 01202 Bournemouth area w.e.f. 01 November 2012 | 19/10/2012 | |
|
|
|||
| Saturday early morning appointment slots | 17/10/2012 | |
|
|
|||
| Space at previously closed sites - Grange over Sands, Milnthorpe | 17/10/2012 | |
|
|
|||
| Disputed No Access | 12/10/2012 | |
|
|
|||
| Version withdrawal of XML services by EMP Release R2200 | 10/10/2012 | |
|
|
|||
| EMP Release Strategy update | 05/10/2012 | |
|
|
|||
| High Impact on Provision of Service | 03/10/2012 | |
|
|
|||
| Launch of Web Sentry Interface for copper products (WLR and LLU) | 03/10/2012 | |
|
|
|||
| Revised Advanced POP Order (APO) request form | 01/10/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Space availability at previously closed sites - Tidworth and Thorner | 26/09/2012 | |
|
|
|||
| Openreach Mobile Infill Proposition | 25/09/2012 | |
|
|
|||
| Openreach management changes | 18/09/2012 | |
|
|
|||
| Revision of guidelines document for allocation of Space and Power in exchanges | 14/09/2012 | |
|
|
|||
| Special offer - migration from MPF to WLR with simultaneous SMPF | 13/09/2012 | |
|
|
|||
| Space availability at previously closed sites - Dartmouth | 11/09/2012 | |
|
|
|||
| Changes to Major Service Outage (MSO) proactive CP notification trial | 06/09/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Space availability at previously closed sites - Ranskill | 29/08/2012 | |
|
|
|||
| Space availability at previously closed sites - Balmedie | 22/08/2012 | |
|
|
|||
| July 2012 edition of Openreach Service Pack published | 21/08/2012 | |
|
|
|||
| Customer Service Plans update | 20/08/2012 | |
|
|
|||
| Closure of local dialling access within the 01202 Bournemouth area w.e.f. 01 November 2012 | 14/08/2012 | |
|
|
|||
| Launch of the Openreach Exchange Availability Report | 13/08/2012 | |
|
|
|||
| Cancel Other Expedite Process | 09/08/2012 | |
|
|
|||
| Space availability at previously closed sites - Wellington and Great Baddow | 03/08/2012 | |
|
|
|||
| EMP Release programme and process change from November 2012 | 02/08/2012 | |
|
|
|||
| Space availability at previously closed sites | 01/08/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Launch of monthly Openreach Service Pack | 23/07/2012 | |
|
|
|||
| Countdown to London 2012 - customer collateral update | 23/07/2012 | |
|
|
|||
| Version withdrawal of XML services by EMP Release 2100 | 20/07/2012 | |
|
|
|||
| Abortive Visit Charge (AVC) bills July 2012 | 13/07/2012 | |
|
|
|||
| Reappointing: process for Openreach missed appointments | 10/07/2012 | |
|
|
|||
| Customer web conference Countdown to London 2012 | 09/07/2012 | |
|
|
|||
| Generic bill backup user guide changes version 7 | 06/07/2012 | |
|
|
|||
| Changes to the Number Port IVR (Call Steering Platform) | 06/07/2012 | |
|
|
|||
| Network Rearrangements for ADSL | 05/07/2012 | |
|
|
|||
| Major Service Outage (MSO) proactive CP notification trial | 04/07/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Replay Customer web conference Countdown to London 2012 | 29/06/2012 | |
|
|
|||
| Customer Service Plans updated | 27/06/2012 | |
|
|
|||
| How to order service for New Houses | 22/06/2012 | |
|
|
|||
| Countdown to London 2012 - customer collateral update | 19/06/2012 | |
|
|
|||
| Conscious Decision To Appoint (CDTA) Plus trial announcement | 14/06/2012 | |
|
|
|||
| Industry agreed address matching changes for an improved customer experience | 14/06/2012 | |
|
|
|||
| Space availability at previously closed sites | 12/06/2012 | |
|
|
|||
| Improvements to the Conscious Decision to Appoint T2R processes for LLU and WLR | 06/06/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Space availability at previously closed sites | 31/05/2012 | |
|
|
|||
| Trial of a "Disputed No Access" escalation process for WLR3 (excluding ISDN30) and LLU | 24/05/2012 | |
|
|
|||
| Customer web conference: Countdown to London 2012 | 21/05/2012 | |
|
|
|||
| Conscious Decision to Appoint (CDTA) update | 15/05/2012 | |
|
|
|||
| Space availability at previously closed sites | 08/05/2012 | |
|
|
|||
| Regulatory Asset Value (RAV) adjusted prices for duct and pole sharing products | 03/05/2012 | |
|
|
|||
| Revised Advanced POP Order form to include the Flexible Comingling Product | 03/05/2012 | |
|
|
|||
| Saturday appointment half price offer and free weekend appointments extension | 02/05/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Communications Providers‘ guide to Digital Certificate application | 30/04/2012 | |
|
|
|||
| Service Management Centre (SMC) triage process on 2nd repeat faults | 27/04/2012 | |
|
|
|||
| Publication of information for the Flexible Comingling Product (FCP) | 26/04/2012 | |
|
|
|||
| Generic bill back up user guide to version 6 | 26/04/2012 | |
|
|
|||
| Billing process changes for WLR, MPF and SMPF | 25/04/2012 | |
|
|
|||
| Easter plan review and general service update | 25/04/2012 | |
|
|
|||
| Customer Satisfaction 2011/12 - Systems effectiveness and improvements | 23/04/2012 | |
|
|
|||
| Countdown to London 2012 - customer collateral update | 11/04/2012 | |
|
|
|||
| Special offer: UPS inverter upgrade | 11/04/2012 | |
|
|
|||
| Mandatory requirements for customers working on Points of Presence (POP) power equipment | 10/04/2012 | |
|
|
|||
| Free weekend provision & repair appointments extended until 29 April 2012 | 05/04/2012 | |
|
|
|||
| Customer Billing Forum update and information for billing managers | 05/04/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Service update and plan for covering the Easter period | 30/03/2012 | |
|
|
|||
| Publication of Shared Point of Presence (POP) product description for Access Locate and LLU | 29/03/2012 | |
|
|
|||
| Launch of Flexible Comingling product for Access Locate and new supply product withdrawal | 29/03/2012 | |
|
|
|||
| Access Locate and LLU contract revised space licence fees for 2012 / 2013 | 29/03/2012 | |
|
|
|||
| Openreach Customer News Centre launch | 22/03/2012 | |
|
|
|||
| Price changes | 09/03/2012 | |
|
|
|||
| Customer web conference: Countdown to London 2012 slide pack | 06/03/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| General: Join Openreach on LinkedIn | 23/02/2012 | |
|
|
|||
| Free weekend provision and repair appointments extended until 1 April 2012 | 22/02/2012 | |
|
|
|||
| EMP R1900 Order and Fault Tracker Training | 21/02/2012 | |
|
|
|||
| Customer Service Plans updates | 21/02/2012 | |
|
|
|||
| Access Locate Contract Review | 20/02/2012 | |
|
|
|||
| Customer web conference: countdown to London 2012 | 14/02/2012 | |
|
|
|||
| Replacement of Manage Line Characteristics (MLC) with Enhanced Manage Line Characteristics (eMLC) | 10/02/2012 | |
|
|
|||
| Introduction of Frames Smart Appointing (L2C) | 03/02/2012 | |
|
|
|||
| Bridge Case performance reports - weekly publication | 02/02/2012 | |
|
|
|||
| Name | Review date | ||
|---|---|---|---|
| Free weekend provision and repair appointments extended through February 2012 | 26/01/2012 | |
|
|
|||
| Customer Service Plans and Welfare pro-forma | 24/01/2012 | |
|
|
|||
| Copper Second Line Incentive Offer | 23/01/2012 | |
|
|
|||
| Countdown to London 2012 - Customer collateral update | 20/01/2012 | |
|
|
|||
| Access Locate Product Permitted Use | 19/01/2012 | |
|
|
|||
| EIP Communications | 18/01/2012 | |
|
|
|||
| SMC - customer contact for multiple query handling | 17/01/2012 | |
|
|
|||
| Copper 2nd line incentive offer | 10/01/2012 | |
|
|
|||
| New Service Level Guarantee for Copper products provision appointment availability | 09/01/2012 | |
|
|
|||
| John Small announces retirement and further senior management changes at Openreach | 05/01/2012 | |
|
|
|||
| Free weekend provision and repair appointments extended through January 2012 | 04/01/2012 | |
|
|
|||
