If you are a Communications Provider who wants to use Openreach’s portfolio of products, our Customer Establishment Team will help you through the customer establishment process.
This involves activities such as product familiarisation, connecting to Openreach platforms and integration onto our systems. We provide support throughout your establishment from your initial registration through to supporting you to place your initial orders on our live system. You will find further information on the Customer Establishment process along with contact details for the team that manage this on the customer establishment page under Contact us.
Not a Communication Provider? Click on the links below to help you find the information you require.
Not sure who to contact? Specific information, help and advice for:
To report damage to Openreach equipment (poles, cabinet, fallen wires, manholes, graffitti) or health and safety issues in the street follow the links call: 0800 023 2023 or follow the links below:
Follow the links below for specific information such as connecting your property development, digging up roads, demolition, moving equipment or finding out where our network is located.
You want us to remove, move or rearrange external Openreach network equipment (e.g. a pole, cabinet or junction box, cabling overhead or underground).
