How-to guides

Common guides and training materials

Local Loop Unbundling guides and training materials

Ethernet guides and training materials

SFFA guides and training materials

WLR3 guides and training materials

EMP guides and training materials

Openreach web services guides

Customer IT zone guides

Common guides and training materials

Release File Name Version Size Issue date Type
N/A Best practice guide - Booking an engineer visit 1.0 354kb 19/02/2013
N/A Generic bill back-up guide 7.0 1740kb 27/07/2012
N/A eMLC user guide 9.0 1638kb 28/12/2012
N/A Electronic trading with Openreach N/A 388kb 24/05/2012
N/A Applying for a digital certificate 1.0 3379kb 01/05/2012
N/A Flexible demarcation guide 1.0 1638kb 16/09/2011

Local Loop Unbundling guides and training materials

Release File Name Version Size Issue date Type
N/A Memo of understanding - serious incidents N/A 202kb 14/05/2013
N/A Dialogue Services product guide N/A 228kb 11/05/2011
N/A Ethernet/LLU - EMP access guide N/A 1536kb 26/02/2013

Ethernet guides and training materials

Release File Name Version Size Issue date Type
R2150 EAD Portal User Guide All Journeys (L2C) 1.8 6348kb 24/01/2013
R2000 Ethernet user guide for T2R (R2000) 1.0 5734kb 14/02/2013
R2000 R2000 L2C - EAD Portal User Guide All Journeys 1.4 5324kb 24/01/2013
R2000 R2000 portal user guide for EBD 1.0 5632kb 13/06/2012
R2000 R2000 portal user guide for TDM Backhaul Bearer 1.0 5427kb 13/06/2012
R1900 Ethernet User Guide for T2R (R1900) 1.0 4403kb 02/05/2012
R1900 EAD non-intrusive test (R1900) 1.0 1638kb 18/04/2012
R1900 EAD Loopback test (R1900) 1.0 1433kb 02/05/2012
R1700 Ethernet Access Direct (EAD) L2C Portal User Guide 1.0 4608kb 05/10/2011
R1700 R1700 Openreach T2R - Ethernet Portal User Guide 1.0 2867kb 22/07/2011
R1700 EAD Intrusive and Non Intrusive Test Outcome Codes(R1700) 1.0 259kb 31/05/2011
R1500 Ethernet User Guide for T2R (R1500) 1.0 2355kb 11/10/2010
R1500 Portal User Guide for Ethernet Historic Testing Report R1509 1.0 1126kb 20/01/2011
R1500 EAD Test and Diagnostics Guide R1500 1.0 5017kb 01/02/2011
N/A eCo order training guide N/A 6553kb 10/12/2010
N/A eCo Order XML interface user guide N/A 531kb 21/09/2010

SFFA guides and training materials

Release File Name Version Size Issue date Type
R2200 R2200 T2R - FTTC, FTTP, FVA portal user guide N/A 5222kb 15/02/2013
N/A GEA over FTTC bulk checker product description and user guide 3.0 130kb 03/05/2012
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WLR3 guides and training materials

WLR PSTN training pack

WLR billing user guide

Working Line Takeover - OTA2 best practice guide

Getting started with WLR3

WLR3 features and benefits

WLR3 product establishment

An essential guide to WLR3

Release File Name Version Size Issue date Type
N/A WLR3 complex order guide 1.2 327kb 08/03/2011
N/A WLR3 training pack 5.0 488kb 11/10/2010

EMP guides and training materials

Release File Name Version Size Issue date Type
N/A EMP customer guide - high level technical overview of EMP 2.2 1024kb 26/10/2012
N/A EMP Overview 2.0 785kb 23/01/2013
N/A Communication Provider Quick Guide to EMP B2B Upgrades 2.0 265kb 28/12/2011

Openreach web services guides

Release File Name Version Size Issue date Type
R2200 Openreach web services CP user guide 3.3 1433kb 23/01/2013
R2100 Openreach web services CP user guide 3.2 2048kb 29/09/2012
R2000 Openreach web service CVF user guide 1.6 339kb 16/05/2012
R2000 Openreach web services CP user guide 3.1 1945kb 27/04/2012

Customer IT zone guides

Release File Name Version Size Issue date Type
N/A ORDI robot quick start guide 2.0 90kb 24/01/2013
N/A Customer IT zone user guide 2.0 5427kb 18/01/2012
N/A Incident management tool guide N/A 1638kb 10/04/2013
N/A A guide to raising bridge cases 3.0 611kb 24/10/2011
N/A Self-help guide for WLR3 issues 2.0 37kb 12/11/2010
N/A Fixing suspect data integrity issues N/A 871kb 04/07/2011
N/A Bridge Case Terminology 1.0 28kb 18/01/2012

Quick Links

Useful links