Contact us

Expect Openreach Reporting damage Superfast fibre access

If you're at home or work and have a problem with your phone or broadband  or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to).  They will raise the issue with us on your behalf.

If you contact us for reasons other than those covered in these pages we won’t be able to respond.

Communications providers

CPs should log in to the portal.

People at home and at work

You're someone who uses the network and would like more information about moving or reporting something related to it (cabinets, poles, wires, damage).

Highways and utilities

You represent a highway authority or utility company and need to inform us about something relating to our network.

Property developers

You're constructing a number of new properties and want to understand more or make contact in relation to connecting your development to our network.

Contractors

You're a contractor working on the external wall of a property and want Openreach to move equipment.

Architects and consultants

You're working on behalf of an construction company or landowner and need to tap into our telecommunications knowledge and expertise.

Local authorities, HCA and LEPs

You're a local authority or development agency and need more information or want to notify us of a change relating to our network.

Landowners and landlords

You're the owner of a building or land and would like to tell us of a required change or want some guidance from us.

Self-build and conversions

You're converting or building a property and need further information about our network and connection of service.